Home  Home   Contact Us  Contact Us   Site Map  Site Map   Français  Français
Search :   

Language is the key.

Background
Information
About Essential Skills What's New CLB/ES Frameworks OLAs
Resource Links Sample Lesson Plans Publications CLB/ES
Research
Contact
Information
   "Language for Work" Series
   Lesson Plans for Tourism & Hospitality
   Lesson Plans for various occupations
   Sample One Week Module for FDA


Sample One Week Module for Hotel Front Desk Agent

On this page, there are some sample Lesson Plans structured in the form of a one week module that teachers can follow as is, or modify to suit their particular classroom needs. Next to each theme group, is a brief description of the lesson and the CLB skills it covers.

These particular exercises were developed for the CCLB by a team of CLB/Essential Skills experts Vancouver Community College. You can download the Lesson Plans as either a word document or as a PDF file from the links in the table below. 

You can also download the overview of how the module can be used here Sample Module FDA.

Themes:

"Check-in Process"

Lesson 01

Registration Check-in_Lesson 1       

Lesson 02

 Registration Check-in Lesson 2     

Lesson 03

Registration _ Lesson 3       

Lesson 04

Registration _Lesson 4     

"Telephone Competencies"

Lesson 01

Phone_Lesson1      

Lesson 02

Phone_Lesson 2   

Lesson 03

Phone_Lesson 3    

Lesson 04

Phone_Lesson 4   

"Give Instructions/ Suggestions"Lesson 01

 Give instructions, Lesson 1

Lesson 02 

Give Instructions_Lesson 2 
  

Lesson 03

Give Instructions_Lesson 3      

Lesson 04

Give Instructions_Lesson 4    

"Handle Guest Concerns"

Lesson 01 

Handle Guest Concerns Lesson 1   

Lesson 02

Handle Concerns_Lesson 2  

Lesson 03

Handle Concerns_Lesson 3      

Lesson 04

Handle Concerns_Lesson 4     

  

 

 

 

 

 

 

 

 

 

Print Page Human Resources and Skills Development in Canada | Ressources humaines et Développement des compétences Canada

Date last updated: November 25, 2009